Refund policy

This policy covers fees you pay ProposalFast for a subscription, including Founding Pro and regular Pro or Business. Paid plans are billed by Stripe. Subscription status in the app follows Stripe. You manage payment methods, invoices, and cancellation in the Stripe customer portal from workspace settings.

Cancellation

If you cancel, you keep access at the paid plan through the end of the current billing period. After that, the workspace returns to the Free plan. We do not prorate unused time or unused AI generations when you cancel or downgrade.

When we refund a ProposalFast charge

Email support@proposalfast.ai within 14 days if a ProposalFast subscription charge was duplicated or clearly erroneous (for example, you were billed again after a verified cancellation that should have stopped the renewal). Include the workspace email and Stripe invoice or receipt. If we confirm the error, we refund the original payment method through Stripe.

We do not refund because you did not use unused AI generations, changed your mind after a successful charge, or did not win a client engagement. A founding or promotional price is still a subscription charge under this policy. Trials, if offered, are controlled by the Stripe Checkout session at signup.

Client proposal payments

When a client pays a proposal, that is your charge to your client — not a ProposalFast subscription fee. You are responsible for refunding your client through Stripe for that payment. ProposalFast is not a bank or escrow and does not refund your clients for you.

Chargebacks and disputes

If you dispute a ProposalFast subscription charge with your bank or card network instead of contacting us first, or if we see repeated chargebacks or disputes on proposal payments, we may review, suspend, or terminate the account. Ask support@proposalfast.ai first when a charge looks wrong.